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Frequently Asked Questions?
Get answers to the burning questions in your mind.
01What if this platform isn't for me?
No problem! You can just stop using the platform or cancel your subscription. There are no commitments
02Who pays the carriers?
We made that painless! You pay Truxweb and we send you one statement
03Can I pay with credit terms?
Yes, 100%! Truxweb offers up to 10 days credit after your first 3 shipments. You can also pay with your credit card.
04How can you be sure the carriers are reliable?
Carriers must maintain a minimum 95% customer satisfaction rating to remain to offer service on Truxweb. All carriers are also monitored daily through SaferWatch for federal and provincial compliance, including safety.
05What happens if my shipment needs intervention?
Our concierge team was designed and put in place to act on your behalf in your best interest to resolve all operational hiccups and will provide options if necessary so you can make a quick and informed decision without wasting any time.